Click the cart icon or word Cart at the upper right side of your screen (or click here). From there, you can either click Remove below the product name and size or you can change the quantity in the Quantity box. Click Update Order to ensure changes are saved.
Website & Ordering FAQs
Click on your question below to read our answer. If you do not find the answer to your question, please CONTACT us.
HOW DO I CREATE AN ACCOUNT?
Click the person icon in the upper right of your screen. Then click on the purple Continue with Shop button if you want to create an account through Shop, OR, if you just want an account on our site only, type in your email address and click Continue.
Click the person icon in the upper right of your screen. Then click on the purple Continue with Shop button if you want to create an account through Shop, OR, if you just want an account on our site only, type in your email address and click Continue.
HOW DO I LOG IN TO MY ACCOUNT?
You will no longer need to remember a password for our site. Anytime you log into your account, you will put in your email address. Then, go to your inbox and you'll receive a new email with one-time code. Copy and paste that code to finish logging into your account.
You will no longer need to remember a password for our site. Anytime you log into your account, you will put in your email address. Then, go to your inbox and you'll receive a new email with one-time code. Copy and paste that code to finish logging into your account.
HOW DO I MAKE CHANGES TO MY CART?
HOW DO I ADD A NOTE TO MY ORDER?
Click the cart icon or word Cart at the upper right side of your screen (or click here). Click Add a Note to Your Order link just above the Subtotal line. A box will then appear where you can type your note. Once your note is typed, click Update Cart to ensure changes are saved.
WHERE DO I FIND MY SHIPPING CHARGES & TRACKING?
Because shipping charges are based on where you are shipping to, they are not calculated until Check Out. To see your shipping charges prior to checking out…
1) Click the cart icon or word Cart at the upper right side of your screen (or click here).
2) Click Check Out (do not worry, you will not be charged until you reach the final Check Out page where you enter payment information and Submit your order).
3) If you are not already logged in, either enter your email address if you do not have an account or click the Log In link below the email address box to log in.
4) Make any needed changes or additions to your Shipping Address (a street address - not a P.O. Box - is required for FedEx shipping).
5) Click Continue to Shipping Method button.
From this screen you can see your shipping charges and choose your shipping method (if multiple options are available). (**Free Economy Shipping is only available for US orders). You can then either choose an option and click Continue to Payment Method or click the Flying Dutchman logo at the top of the screen to return to our home page and make any adjustments to your cart. (Please note - tracking is ONLY available on orders where Standard, Priority, or FedEx Shipping is selected.)
6) Any order that has a P.O. Box shipping address with FedEx selected for shipping, will automatically be shipped Priority mail.
7) FOREIGN FEES - Customer is responsible for any customs fees due at their end.
8) FOREIGN TRACKING - Due to complications with foreign shipping, ONLY orders that include Priority Shipping with tracking, will be replaced if lost in transit. Standard shipping with Partial Tracking varies from country to country but will at least provide tracking services until it leaves the US.
AVERAGE DELIVERY TIMES FOR ECONOMY SHIPPING- The average delivery time for a US order is 5-15 business days (but can take as long as 25 business days). The average delivery time for a foreign order is 2-8 weeks. Please make sure to select a faster shipping method if you need your purchase quicker!
FEDEX 2DAY DELIVERY OPTION- Orders with the FedEx 2Day shipping option selected must be placed before 10am PST for them to possibly get out the same business day. If you are selecting the FedEx 2Day option it is calculated on 2 business days and orders shipped out on Thursdays will have a Monday delivery estimate. Please note, none of the current mail carriers are guaranteeing their delivery times during this crisis.
IS THERE A MINIMUM ORDER AMOUNT?
Nope, feel free to order as little or as much as you’d like. Orders over $100 automatically qualify for 10% off, but we also welcome smaller orders.
WHERE CAN I FIND PAST ORDERS?
From a computer or laptop…
Once you have Logged In to your account, you will see a link at the top of the page that says My Account. Simply click that link (or click here) and you will be able to see your Order History on the left and your Account Details on the right.
From a tablet or other mobile device...
Once you have Logged In to your account, you will see a link at the top of the page that says My Account. Simply click that link (or click here) and you will be able to see your Order History followed by your Account Details.